PRIVACY POLICY

OUR COMMITMENT AND TERMINOLOGY

The Dubai Smart Government Establishment (SDG) and its affiliated entities (including Dubai Government entities to which SDG provides services) are committed to protecting the rights and privacy of all visitors to any websites, electronic platforms and/or mobile applications owned and/or operated by SDG (the SDG Platforms) and ensuring that all personal information is handled in a safe and responsible manner.

The terms “we”, “us” or “our(s)” hereunder refer to SDG and its affiliates and the terms “user” “you” and “your” hereunder refer to the user visiting, downloading or accessing content on the SDG Platforms.

SCOPE OF POLICY

This privacy policy applies to your use of the SDG Platforms and any of the services accessible through the SDG Platforms (each a Service and collectively the Services). We recognize our obligation to keep sensitive information secure and have created this privacy policy to share and explain the current information management practices on the SDG Platforms. The handling of all personal information by SDG is governed by the laws of the United Arab Emirates and the Emirate of Dubai.

This privacy policy describes how we collect and use the personal information you provide through the SDG Platforms and/or through the use of the Platforms. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information. Please read the following carefully to understand our views and practices regarding your personal information and how we will treat it.

COLLECTION OF INFORMATION

A) Information you give us (submitted information)

Depending on the nature of the services you are requesting on the SDG Platforms, the information you give us may include personally identifiable information, which may include, without limitation: your name, gender, date of birth, age, nationality, religion, marital status, e-mail, phone number, physical address, occupation, employer, designation, employment history, national identification information, Emirates ID number, SDG service used, credit card and financial information.

When you visit some parts of the SDG Platforms and in order for us to provide you with certain services, you may be asked to provide personal information to identify your identity (such as name, address, gender and credit card number), these being essential pieces of information for completing your transaction. If you refuse to provide such information, you will either limit or nullify our ability to serve you. In all cases, we will continue to welcome you to visit our SDG Platforms and benefit from its valuable information.

B) Information we collect about you and your device

Information about your computer hardware and software and device may be automatically collected. This information may include, without limitation: your IP address, browser type, domain names, geo-location information, computer and connection information, mobile network information, access times and tracking flags (last login date, email click-throughs etc.).

This information is used by us for the operation of the SDG Platforms, to maintain quality of the SDG Platforms, and to provide general statistics regarding use of the SDG Platforms.

When you download or use our mobile applications, or access one of our mobile optimized sites, we may receive information about your location and your mobile device, including a unique identifier for your device. We may use this information to provide you with location-based services, such as advertising, search results and other personalized content. Most mobile devices allow you to control or disable location services in the device's settings menu. If you have questions about how to disable your device's location services, we recommend you contact your mobile service carrier or the manufacturer of your particular device. If you disable the location services on your device you will limit our ability to serve you and all features might not be fully available to you.

USE OF YOUR PERSONAL INFORMATION

We collect and use your personal information to operate our SDG Platforms and deliver the Services. With your prior consent, we may also use your personally identifiable information (other than your financial and/or credit card information if that has been transmitted by you through the SDG Platforms) to inform you of other services provided by SDG, our partners, our affiliates and/or any other Dubai Government entities.

We may share personal information with outside vendors and organizations that are required to provide support services to us and such personal information will be shared only in accordance with this privacy policy.

We may disclose your personal information (including any related financial and/or credit card information):

· as part of fraud prevention and risk management in relation to any payment transaction processed as part of your use of the SDG Platforms;

· to conduct anti-money laundering and/or counter-terrorism investigations;

· as required by law or regulation such as to comply with a court order or any other legal process;

· as required under the Payment Card Industry Data Security Standard (PCI-DSS) or any payment card scheme; when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud or respond to a government request;

· to administrate the SDG Platforms, collect statistics, data analysis, testing and troubleshooting (including to a third party in order to perform this on our behalf); and/or

· other than as stated above, to any other third party provided that you have given your prior consent for us to do so.

The information that we collect from you may be transferred to, and stored at, a destination outside the United Arab Emirates and/or on servers controlled by a third party with whom we have contracted to provide certain services to us. It may also be processed by third parties operating outside the United Arab Emirates who are subcontracted by us to provide certain services to us, our affiliates and/or any other Dubai Government entities or who may provide all or a portion of the Services to you. This includes third parties engaged in, among other things, the storage of your information on a third party server, the processing of your information for preparing direct communications to you, the processing of your payment details and the provision of support services. By submitting your personal information, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this privacy policy.

PROTECTING YOUR INFORMATION

The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. These include secure servers and firewalls. If your credit card and/or financial information has been transmitted by you through the SDG Platforms it will be securely protected in line with relevant laws, regulations and industry standards such as PCI-DSS. In addition, your personal information is only accessible to Dubai Government employees, subcontractors, affiliates and/or consultants who have a need to know the same and will not be available for public inspection without your consent. Unless otherwise stated in this Privacy Policy, no personal information will be shared, sold or transferred to any third party (other than to Dubai Government entities) without your prior consent.

Unfortunately, as you may be aware, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted to or by our SDG Platforms; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access but we cannot guarantee that there will not be any unauthorised access.

We will retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our rights and the rights of others.

Where we have given you (or where you have chosen) a password that enables you to access certain parts of our SDG Platforms, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

COOKIES

A “cookie” is a piece of data stored on a user’s hard drive, containing information about the user, including your IP address. We use cookies to distinguish you from other users. This helps us to provide you with a good experience when you use the SDG Platforms and also allows us to improve your experience.

Some of our business partners and/or third party providers may also use cookies on our SDG Platforms. We have no control over these cookies, and we may not have access to the information they collect.

You may choose not to accept cookies by setting your browser to refuse all cookies or to notify you each time a cookie is set. If you choose to refuse cookies, however, you may not be able to use all of the features of our SDG Platforms.

ACCESS RIGHTS, CORRECTION AND UPDATING OF YOUR PERSONAL INFORMATION

You have a right to access the information we hold about you and request that it be updated and/or corrected. Your right to access your information and request updates and/or corrections can be exercised by logging on and accessing your user profile on the relevant SDG Platforms. You may also access, update and/or correct any information we hold about you by contacting us at info@dsg.gov.ae.

NOTIFICATION OF PRIVACY POLICY CHANGES

We may update this privacy policy at any time by providing you with written notice (including electronically via e-mail) to you to reflect changes to our information practices or any relevant statute, regulations and/or policy. We encourage you to review such notices for the latest updates to our privacy practices.

NOTICE/OTHER WEBSITES

This privacy policy applies only to the SDG Platforms and your use of the SDG Platforms. Some of our SDG Platforms link to other sites created and maintained by other public and/or private sector organizations. We provide these links solely for your information and convenience. When you link to an external website, you are leaving the SDG Platforms and our information management policies no longer apply and where we do not accept any responsibility for these websites and their policies. Please check their privacy policies before you submit any personal information to those websites. In case you move to an external website through the SDG Platforms, you should read the privacy policy related to that website to understand the practices adopted by that website.

YOUR CONSENT

By registering with, downloading and using the SDG Platforms you consent to the collection and use of the information described in this privacy policy. Where we may collect, store or transmit any of your sensitive personal information, we will obtain your explicit consent at the time that such sensitive personal information is collected.

YOUR RIGHTS

You have the right to ask us not to process your personal information for marketing purposes. We will usually inform you (before collecting your information) if we intend to use your information for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we may use to collect your information. Alternatively, you can also exercise this right at any time by contacting us at info@smartdubai.ae.

CONTACT

You can contact us about this privacy policy by writing to or emailing us at the address below:

Building 1A, Dubai Design District - Dubai, United Arab Emirates

Telephone number: +971 4 3533334

Email: info@smartdubai.ae.